How to Withdraw and make a Deposit in ProBit Global

How to Withdraw at ProBit
 

How to Withdraw on ProBit Global

1. Please log in to your ProBit Global account.

2. Click on Wallet - WIthdrawal.

3. Input the coin name. (e.g. click XRP when withdrawing Ripple).


*Important Note about Memos

• There are some tokens such as XRP that require a specific memo to be inputted. If you forget to specify the memo you will need to contact the customer support of the receiving exchange/wallet for assistance in recovering your transaction.

Where to find your withdrawal address?

• Your withdrawal address is usually either the address of your wallet or the DEPOSIT ADDRESS of the same coin in another exchange.

Important Precaution

• Please double-check the relevant coins withdrawal address, amount, and the precautions before proceeding as ProBit Global can not guarantee any recovery of assets due to an incorrect address.

As noted in the Withdrawal screen, there are minimum amounts required for withdrawals and withdrawal fees in the event of a withdrawal.

If your withdrawal has not occurred after 24 hours, please open a ticket with our support team to assist you.

Withdrawal Fee Structure

You may find the withdrawal fee when submitting a withdrawal request. Fees depend on the blockchain of the token being withdrawn. Each token has a different withdrawal fee, so please be sure to check it on the withdrawal page.

Probit.com - Wallet - Withdrawal

Users may sometimes choose which currency to pay the withdrawal fees in by selecting the corresponding token.

Note:

• For withdrawal address, copy and paste the address you would like to deposit the coins too. Make sure to check that its for the same coin
• You may click AVAILABLE BALANCE for the entire balance to be withdrawn, to avoid excess typing
• You may sometimes not be able to withdraw after resetting your password, OTP or other security features
• Withdrawals take time depending on Blockchains. Please be patient

How to Solve Problems with Withdrawals

In case you have issues with withdrawals, please take note of the following:

• Make sure that the withdrawal status has been marked completed. If status remains are “Withdrawal Pending”, please be patient.
• Most blockchains take some time to withdraw. Please only create a customer support ticket if you have not received your withdrawal in 24 hours.
• Once a user initiates a deposit or withdrawal, the process cannot be stopped. If an incorrect address was entered, ProBit will NOT be able to retrieve any lost assets as a result. Please ensure that the correct address has been entered prior to initiating the transaction.

Should you need further assistance, please create a ticket for ProBit Support Team through the Submit a request link. Be as specific as possible so that the team can best assist you. Include the following information:

1. ProBit account email address
2. Transaction ID
3. Name of coin
4. Number of coins expected for withdrawal
5. Any relevant screenshot

Note:

• For withdrawal address, copy and paste the address you would like to deposit the coins too. Make sure to check that its for the same coin.
• You may click AVAILABLE BALANCE for the entire balance to be withdrawn, to avoid excess typing
• You may sometimes not be able to withdraw after resetting your password, OTP or other security features

How to increase standard daily withdrawal limit to $500,000

Users meeting all of the criteria mentioned below will be eligible to have the current daily withdrawal limit of $2,000 increased to $500,000.

The withdrawal limit will be automatically increased 7 days after completing both of the following:

• Activate and maintain 2 Step Authentication(2FA/OTP)
• Complete KYC level 2 verification

Please note that the standard daily withdrawal limit of $2,000 will be reapplied upon loss of 2FA/OTP.

How to Deposit at ProBit
 

How to Deposit Crypto

1. Please log in to your ProBit Global account.

2. Click on Wallet - Deposit.

3. Input the coin name. (e.g. click XRP when depositing Ripple).

*Important Note about Memos

• There are some tokens such as XRP that require a specific memo to be inputted. If you forget to specify the memo you will need to send a ticket to ProBit Support for assistance in recovering your transaction. Remember, that our admins will never ask you for your password or for you to transfer money. Only emails from [email protected] are real admins.
• Note that a recovery fee may be incurred so always double-check to see if a memo is required.

4. Please make sure to check the precautions and double-check all deposit details before proceeding. You can click on Copy to get your deposit address. Double-check the note under the deposit address as well.

*If you enter the wrong deposit information, please contact support for assistance. Note that these can incur a recovery fee so always confirm details before proceeding. Token recovery may take a few weeks. You may refer to this guide for more details:

*Confirmations

• Once the transaction has started, it may take some time for the deposit to come through due to network confirmations. These confirmations are to prevent double-spending attempts and are automatically processed.

How to Buy Crypto with Credit Card

1. Head to the ProBit Global website and click on “Buy Crypto”.


2. Select the specific fiat, total purchase amount, and the cryptocurrency you want to buy. Click on buy to proceed.

*E.g. 100 USD to purchase $100 worth of ETH.

3. A list of service providers and the current price will be displayed. Select Moonpay and click next to lock in the displayed purchase price.

*Note: The purchase price will automatically be requoted every 30 seconds.

4. Read through the disclaimer and check the box to agree to the terms and conditions. Once you click on confirm, you will be redirected to the chosen service provider’s website.

5. Follow the instructions and after you enter your credit card billing address, you will be prompted to complete the identity check process with a valid ID.

6. Once your identity verification is completed, add your preferred payment method and a payment screen will appear. Check on the box to agree to the terms and conditions, then click on buy now to lock in the displayed purchase price.

*Note: The purchase price will automatically be requoted every 10 seconds.


7. Your transaction is now complete and you can now track its status by opening your wallet and checking your transaction history.

8. Once the blockchain transfer is completed, your purchased crypto will be deposited into your ProBit Global wallet.

How to Buy Crypto with Bank Transfer

Please check below to see if you are eligible to buy crypto with bank transfer.

Users from ineligible countries including the US may buy crypto with credit card instead.

Country/Region	Fiat Currency	Bank Transfer
SEPA countries	EUR	YES (SEPA and SEPA Instant)
UK	GBP	YES (UK Faster Payments)
Brazil	BRL	YES (PIX)
USA	USD	NO

1. Head to the ProBit Global website and click on “Buy Crypto”.

2. Select one of the eligible currencies mentioned above (ex. EUR, GBP, or BRL), then enter the total purchase amount and the cryptocurrency you want to buy. Click on buy to proceed.

*E.g. 100 EUR to purchase €100 worth of BTC.

3. A list of service providers and the current price will be displayed. Select Moonpay and click next to lock in the displayed purchase price.

*Note: The purchase price will automatically be requoted every 30 seconds.

4. Read through the disclaimer and check the box to agree to the terms and conditions. Once you click on confirm, you will be redirected to the chosen service provider’s website.

5. Proceed with the identity check process.


6. Once the identity check is completed, you will be prompted to enter your IBAN or enter the details of your bank account depending on the selected fiat.

7. Complete the proceeding steps and you will be able to complete your purchase by locking in the displayed purchase price.

*Note: The purchase price will automatically be requoted every 10 seconds.

8. Your transaction is now complete and you can now track its status by opening your wallet and checking your transaction history.

9. Once the blockchain transfer is completed, your purchased crypto will be deposited into your ProBit Global wallet.

Frequently Asked Questions (FAQ)

When will I receive my purchased crypto?

It may take up to a few hours to process your first crypto purchase due to the identity check process by the service provider.

It will take within 1-3 working days to process bank transfers
 

What are the fees for bank transfers?

• Bank transfers will incur a fee on Moonpay
• Additional fees may be applicable based on individual bank policy

Are there any verification procedures required?

All ProBit Global users including KYC STEP 2 verified members are required to complete Moonpay’s identity check process before making their first crypto purchase or sale.